Department: Customer Operations Team

Reports to: Head of Water Customer Operations

Location: Manchester, Hybrid

The Opportunity

We are seeking a highly skilled and experienced professional to join our Water Management Team. This role is pivotal in ensuring efficient water operations and delivering exceptional service within the utilities sector, utilising the Kraken System.

Key Responsibilities

• Lead the management and operational oversight of water supply systems, ensuring efficient and effective service delivery.
• Utilise the Kraken System to monitor, analyse, and report on water system performance and maintenance.
• Develop and implement strategies for water conservation and sustainability efforts.
• Collaborate with cross-functional teams and external stakeholders to optimise service delivery.
• Identify and resolve operational issues promptly, maintaining high standards of reliability.
• Ensure compliance with all regulatory requirements and standards.

About You

• Proven experience in the utilities sector, with a focus on water operations.
• Strong proficiency in the Kraken System, with the ability to leverage technology for operational efficiency.
• Excellent communication skills, with the ability to convey complex concepts to diverse audiences.
• Demonstrated ability to work collaboratively with internal and external teams.
• Problem-solving skills, with the capacity to manage challenges effectively.
• Commitment to sustainability and innovation in water management.

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

• Salary which aligns to your experience and skillset
• 25 days paid holiday + bank holidays
• An additional day off to celebrate your birthday
• Company pension plan
• Health Cash plan through Westfield Health
• Option to purchase additional holiday days through our Holiday Buying Scheme
• Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
• Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer, Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.