Department: Customer Operations

Reports to: Customer Operations Manager

Location: Salford, Manchester, Hybrid

The Opportunity

We are thrilled to offer an opportunity for an enthusiastic and dedicated professional to join our team as a Water Specialist, focusing on delivering exceptional customer service experiences in both business-to-business (B2B) and business-to-consumer (B2C) settings. This role is vital for resolving customer issues and enhancing their service interactions across various platforms.

Key Responsibilities

• Provide high-quality customer support by addressing inquiries and resolving issues efficiently for both B2B and B2C customers.
• Maintain a comprehensive understanding of our water services to effectively assist and educate customers.
• Manage written customer communications, ensuring clarity, empathy, and professionalism in all interactions.
• Utilise robust problem-solving skills to identify a range of solutions, proactively addressing customer concerns.
• Collaborate with internal teams to improve service delivery and develop strategies for an enhanced customer experience.
• Create and maintain detailed records of customer interactions and resolutions for accurate reporting and analysis.

Essential Skills for a Successful Water Specialist

• Demonstrated experience in customer service roles, with proven capability in managing both B2B and B2C customer relationships.
• Exceptional written and verbal communication skills, with an ability to convey complex information clearly and concisely.
• Strong problem-solving abilities, with a thoughtful approach to identifying and implementing solutions.
• Excellent organisational skills, with attention to detail and a commitment to delivering high-quality service outcomes.
• Proficient in using customer service software and related technology to enhance communication and efficiency.
• Ability to work effectively both independently and as part of a collaborative team environment.

Professional Development and Benefits

By joining our team as a Water Specialist, you will be entering a dynamic and supportive work environment where your professional growth is a priority. You will enjoy a competitive benefits package, including:

• Competitive salary that recognises your skills and experience.
• 25 days of annual leave plus bank holidays, with the flexibility to purchase additional days.
• An extra day off for birthday celebrations.
• Discretionary annual bonuses and post-probation incentives.
• Access to our pension scheme and health cash plan through Westfield Health.
• Opportunities for professional development and support for relevant memberships.
• Participation in engaging team events and activities throughout the year.

Our Core Values

We are guided by key values that are integral to our operations: Safety, Customer, Promise, Accountability, Reliability, Respect, Flexibility.

Commitment to Equality

We are committed to creating an inclusive and diverse working environment. We welcome applications from all backgrounds and will not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. Please inform us if you require any accommodations during the recruitment process.