Department: Customer Operations - Energy Billing Team

Reports to: Billing Team Lead

Location: Manchester

The Opportunity

We’re looking for a confident, customer‑focused individual to take ownership of several high‑value commercial electricity, hot water and heating accounts within our private site portfolio. You’ll be the go‑to expert for your customers, trusted to manage the full billing journey, handle queries with care, and work closely with colleagues across our wider Energy team in Customer Operations.

We’re looking for someone who loves building great, lasting relationships with customers and stakeholders alike. The role requires an expert in producing clear, accurate and timely bills and the drive to manage their own customers with integrity.

Key Responsibilities

• Ensure monthly private network bills are completed accurately and in a timely manner.

• Manage the end-to-end relationship for key accounts, including site visits.

• Handle complex enquiries received from your customers regarding bill value, meter reads etc.

• Be responsible for day-to-day administration to improve data sets within your portfolio.

• Understand and produce key performance metric (KPI’s) reports.

• Investigate complex customer bills and provide clear outcomes for customers.

• Work towards improving processes to deliver higher billing accuracy.

• Work as part of a wider team to improve overall customer satisfaction.

• Lead on and off site and virtual meetings with external stakeholders to build meaningful customer relationships.

• Support on collection activities for your customer base when required.

About You

• You are a billing expert with extensive knowledge of Utilities billing.

• You have advanced Excel skills including pivot tables; with strong investigation/analytical skills and attention to detail.

• You have knowledge of reporting.

• You have the ability to learn and adapt with changing priorities.

• You have a can-do attitude; providing support for high value customers.

• You have great relationship management skills; building lasting relationships with your customers.

• You proactively seek out missed revenue opportunities.

• You are always on the lookout to do things better.

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

• Salary which aligns to your experience and skillset

• 25 days paid holiday + bank holidays

• An additional day off to celebrate your birthday

• Annual discretionary bonus

• Company pension plan

• Health Cash plan through Westfield Health

• Option to purchase additional holiday days through our Holiday Buying Scheme

• Engagement committee with events throughout the year, including a Summer Party and individual team socials

• Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.