Department: Business Operations Support

Reports to: Business Operations Support Manager

Salary: up to £26.5K DOE

Location: Manchester / Hyrbid

The Opportunity

We’re looking for a proactive, detail-driven Operational Coordinator to join our team and play a key role in keeping everything running smoothly behind the scenes.

In this varied and fast-paced role, you’ll support day-to-day operations by managing key industry processes and reporting, keeping data and systems up to date, and helping teams stay organised through effective mailbox and coordination support.

If you enjoy working across teams, take pride in accuracy, and thrive in a role where no two days are the same, this is a great opportunity to make a real impact and grow your experience in a dynamic environment.

Key Responsibilities

General

• Identify and implement process improvements and efficiencies as required

• Responsible for ensuring that all BOS activities align with UK SHE legislation, Leep's SHEQ policy and any regulatory license obligations

• Ensure activities are carried out in accordance with the department’s Table of Accountability (ToA) and RACI matrix

• Promptly escalate issues using the correct channels and ensure resolution or acknowledgment

• Participate in business risk reviews and feed findings into the broader Operations risk register

• Support the budget-setting process within the Operations Directorate, including forecasting for asset growth, legislative changes, staffing and training needs

• Support the ad-hoc day-to-day business needs associated with safe, technically robust, regulatory, legislative and efficient operations

Role Specific

• Support the electricity side of this multi-utility role by maintaining accurate MPAN records across internal and industry systems, ensuring information is kept up to date and in line with market requirements

• Process and support electricity market activities, including actioning industry dataflows and handling new electrical meter registrations, updates and de-registrations through MPRS, Infinity and ECOES, with a focus on accuracy and timely completion.

• Carry out data cleanse activities across internal and industry systems to help ensure MPAN and metering records remain accurate, aligned and up to date, identifying discrepancies and supporting the correction of data where needed

• Processing C2 plant enquiry requests for electric, water and heat networks

• Processing CONS29 Drainage & Water Searches

• Provide ad hoc support to the Operational Management Team as and when required

• Monitoring of various mailboxes and distribution to the relevant department/s

• Assist with the process of Points of Connection (POC) request within the Asset Management team

• Support other functions within the Business Operations Support Team should the need arise in order to provide cover as and when required

About You

• Excellent organisational skills

• Exceptional knowledge of all Microsoft Office applications

• Ability to communicate and display professionalism at all levels

• Accuracy and attention to detail

• Ability to adjust priorities if/when urgent matters arise

• We are looking for someone with strong administrative skills, excellent attention to detail and confidence working across multiple systems and processes. Previous experience with MPAN administration or electricity industry processes, including dataflows, registrations or market systems, would be highly beneficial. Experience in water or other utility areas would be an advantage, but this can be developed with training for the right candidate.

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

• Salary which aligns to your experience and skillset

• 25 days paid holiday + bank holidays

• An additional day off to celebrate your birthday

• Annual discretionary bonus

• Company pension plan

• Health Cash plan through Westfield Health

• Option to purchase additional holiday days through our Holiday Buying Scheme

• Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials

• Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.